At OnlyStep, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you visit or use our website https://onlystep.in, purchase our products, contact us, or interact with us through our social media channels.
By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or provide us with your personal information.
1. About OnlyStep
OnlyStep is an online toy and children’s products store offering toys, games, educational products, creative products, and related merchandise through our website.
This Privacy Policy applies to information collected through:
Email, telephone, WhatsApp or other communications initiated with us
Our official social media pages and handles
Marketing and promotional communications from OnlyStep
OnlyStep does not currently operate or provide a mobile application. This Privacy Policy therefore applies to our website and other online communication channels only.
2. Information We Collect
We may collect different types of information depending on how you interact with our website and services.
2.1 Personal Information
When you place an order, contact us, create an account, submit a form, or otherwise interact with us, we may collect information such as:
Full name
Billing address
Shipping/delivery address
Email address
Mobile/telephone number
PIN code
Order and purchase details
Information provided in customer-service communications
Information voluntarily submitted through forms, reviews or other website features
We only request information that is reasonably necessary for providing our products and services.
2.2 Payment Information
Payments made through our website may be processed by third-party payment gateways.
Depending on the payment method you choose, the payment service provider may collect payment information such as:
Card details
UPI information
Bank/payment-account information
Transaction details
Payment authentication information
OnlyStep does not intentionally store complete debit-card, credit-card, UPI PIN, CVV, or internet-banking passwords on its own servers.
Payment information is generally processed directly by the relevant payment gateway according to its own privacy and security policies.
2.3 Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Website pages visited
Date and time of access
Referring website or URL
Approximate usage and interaction information
Cookies and similar technologies
This information may be used to maintain, secure and improve our website and services.
3. How We Use Your Information
We may use the information collected from you for purposes including:
Processing and fulfilling your orders
Delivering products to you
Providing order confirmations and updates
Processing payments through authorized payment providers
Providing customer support
Responding to your questions, requests and complaints
Managing returns, replacements, cancellations and refunds
Improving our products, website and customer experience
Detecting and preventing fraud, abuse and unauthorized activity
Maintaining website security
Understanding website usage and performance
Sending service-related communications
Sending promotional or marketing communications where permitted
Conducting business, accounting and administrative activities
Complying with applicable laws and legal obligations
We may also use aggregated or anonymized information for analytics, research, reporting and improving our services.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites remember information and provide a better browsing experience.
We may use cookies for purposes such as:
Keeping products in your shopping cart
Remembering website preferences
Maintaining login or session information
Understanding website traffic and usage
Improving website functionality
Measuring marketing campaigns
Improving user experience
Security and fraud prevention
Some cookies may be placed by third-party service providers, such as analytics, payment, advertising, security or other technology providers.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.
5. Sharing of Personal Information
We do not sell your personal information to third parties for their own independent commercial purposes.
However, we may share necessary information with trusted third parties when required to provide our products and services.
These may include:
Payment Service Providers
Payment information may be processed by third-party payment gateways to securely process transactions.
Logistics and Delivery Partners
We may share your name, mobile number, shipping address, PIN code and order information with courier, logistics and delivery partners for fulfilling and delivering your order.
Technology and Website Service Providers
We may use third-party companies for website hosting, technical support, website security, analytics, communication, cloud services and other business functions.
Marketing and Communication Providers
Where applicable, we may use third-party service providers to send emails, messages or other marketing communications.
Professional and Legal Advisors
Information may be shared with professional advisors, auditors, accountants, lawyers or other service providers when reasonably necessary.
Government and Law-Enforcement Authorities
We may disclose information where required by law, regulation, court order, legal process, or governmental authority.
We require service providers who process information on our behalf to use such information only for authorized business purposes and to maintain appropriate safeguards.
6. Social Media
OnlyStep may maintain official social media pages or profiles on platforms such as Instagram, Facebook, YouTube and other social networks.
When you interact with our social media accounts, the relevant social media platform may independently collect and process your information according to its own privacy policy.
For example, if you comment on, message, like or otherwise interact with an OnlyStep social media account, both OnlyStep and the relevant platform may have access to certain information associated with that interaction.
We encourage you to review the privacy policies of the respective social media platforms.
OnlyStep does not control how third-party social media platforms collect or use information.
7. Marketing Communications
With your consent or where otherwise permitted under applicable law, we may contact you through:
Email
SMS
WhatsApp
Telephone
Social media or other digital communication channels
Such communications may include:
Product information
Offers and discounts
New product announcements
Order-related information
Promotional campaigns
Other information relating to OnlyStep
You may opt out of promotional communications at any time by contacting us or by using the unsubscribe option provided in the relevant communication, where available.
Please note that even if you opt out of marketing communications, we may continue to send essential transactional or service-related communications, such as order confirmations, shipping updates, payment notifications and customer-service responses.
8. Children’s Privacy
Our products may be intended for children; however, our website and purchasing process are intended to be used by adults, parents or legal guardians.
We do not knowingly request or intentionally collect personal information directly from children for independent account creation or purchasing purposes.
If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action.
We encourage parents and guardians to supervise children’s use of the internet and online shopping services.
9. Data Security
We take reasonable technical, administrative and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
These measures may include appropriate access controls, secure website technologies, restricted access to information and the use of reputable third-party service providers.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Processing and fulfilling orders
Providing customer support
Managing returns, refunds and disputes
Maintaining business and transaction records
Meeting accounting, tax and legal requirements
Preventing fraud and misuse
Resolving complaints and enforcing agreements
When personal information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal and regulatory requirements.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, services, payment gateways, social media platforms, advertisements or other external resources.
These third parties operate independently and may have their own privacy policies and terms.
OnlyStep is not responsible for the privacy practices, security, content or policies of third-party websites or services.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
12. Accuracy of Information
You are responsible for ensuring that the personal information you provide to us is accurate, complete and up to date.
If you provide incorrect delivery information, contact information or other details, it may affect our ability to process or deliver your order.
Please contact us as soon as possible if you need to correct or update information provided to us.
13. Your Privacy Rights
Subject to applicable law, you may have certain rights relating to your personal information, which may include:
Requesting information about personal data held by us
Requesting correction of inaccurate or incomplete information
Requesting deletion of personal information where legally permissible
Withdrawing consent where processing is based on consent
Opting out of promotional communications
Raising concerns regarding the processing of your personal information
To exercise any applicable privacy rights, please contact us using the details provided below.
We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.
14. Fraud and Suspicious Communications
OnlyStep will not knowingly ask you to disclose sensitive authentication information such as:
OTPs
UPI PINs
ATM PINs
Credit/debit card PINs
Internet banking passwords
CVV through unsolicited communications
Please be cautious of individuals or websites falsely claiming to represent OnlyStep.
If you receive a suspicious communication claiming to be from OnlyStep, do not share sensitive financial or authentication information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices or applicable laws.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to periodically review this Privacy Policy to remain informed about how we handle personal information.
Your continued use of our website after an updated Privacy Policy is published constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.
16. Contact Us
If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact OnlyStep through our official website or customer-support channels.
For privacy-related requests, please mention “Privacy Request” in the subject line of your communication.
17. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts having jurisdiction over OnlyStep’s applicable place of business, subject to applicable law.
