At OnlyStep, we are committed to delivering quality educational toys and learning products. To ensure product hygiene, safety, and quality standards, we maintain a strict return and replacement policy. We encourage customers to carefully review product descriptions, specifications, and images before placing an order.
1. No Refund Policy
All purchases made on OnlyStep.in are non-refundable. Once an order has been successfully placed and processed, it cannot be canceled, returned, or refunded.
2. Replacement for Damaged, Defective, or Incorrect Products
We understand that unforeseen issues may occasionally occur. If you receive a product that is:
Damaged during transit Manufacturing defective Different from the item ordered
Please notify us within 48 hours of delivery.
To process your request, please provide:
Order number or proof of purchase Clear photographs and/or video showing the issue Original packaging and product condition
After verification of the claim, OnlyStep may, at its sole discretion:
Provide a replacement of the same product, or Offer an exchange for an equivalent product, subject to availability
Refunds will not be issued under any circumstances.
3. Conditions for Replacement Approval
Replacement requests may be declined if:
The request is submitted after 48 hours from delivery. The product has been used, damaged, altered, or tampered with after delivery. The product is not available in its original condition and packaging (if requested). Adequate proof of damage, defect, or incorrect shipment is not provided.
4. Shipping & Delivery Responsibility
OnlyStep shall not be responsible for issues arising from:
Incorrect or incomplete shipping information provided by the customer Failed delivery attempts due to customer unavailability Delays caused by courier partners, weather conditions, or other circumstances beyond our control
Any additional shipping charges resulting from incorrect address details or re-delivery requests will be the responsibility of the customer.
5. Limitation of Liability
To the maximum extent permitted by applicable law, OnlyStep shall not be liable for any indirect, incidental, special, or consequential damages resulting from the purchase, use, or inability to use any product purchased from our website.
6. Acceptance of Policy
By placing an order on OnlyStep.in, you acknowledge that you have read, understood, and agreed to this Return, Replacement & Refund Policy.
7. Policy Updates
OnlyStep reserves the right to amend, modify, or update this policy at any time without prior notice. Any changes will become effective immediately upon publication on the website.
8. Contact Us
For any questions, concerns, or replacement requests, please contact our customer support team through the official contact details available on OnlyStep.in.
