At Only Step, we strive to provide high-quality toys that meet our customers’ expectations. Due to the nature of our products and to maintain strict hygiene and safety standards, all sales are final. We do not offer refunds once a purchase has been completed. We encourage customers to review product details carefully before placing an order.
2. All Sales Are Final
All products sold by Only Step are non-refundable. Once an order has been placed and successfully processed, it cannot be canceled, returned, or refunded for any reason, including but not limited to:
Change of mind
Incorrect product selection
Failure to read product descriptions
Perceived dissatisfaction after use
3. No Return for Refund
Due to the nature of toy products, including hygiene, safety, and quality control considerations, Only Step does not accept returns of any products for the purpose of issuing refunds.
4. Damaged, Defective, or Incorrect Products
Notwithstanding the above, if you receive a product that is:
Damaged during transit
Defective in nature
Incorrect (different from the item ordered)
You must notify us within 48 hours of delivery. Claims submitted after this period may not be considered.
To initiate a claim, you must provide:
Order number and proof of purchase
Clear photographs or video evidence of the issue
Original packaging (if applicable)
Upon verification, Only Step reserves the sole right to:
Offer a replacement of the same product, or
Provide an exchange for an equivalent item, subject to availability
No monetary refunds will be issued under any circumstances.
5. Non-Eligibility for Replacement
Replacement or exchange requests may be denied if:
The claim is made after 48 hours of delivery
The product shows signs of use, damage, or tampering by the customer
The product is not returned in its original condition (if requested)
Insufficient evidence is provided
6. Shipping and Delivery Issues
Only Step shall not be held responsible for:
Incorrect shipping details provided by the customer
Failed delivery attempts due to customer unavailability
Delays caused by courier services or external factors
Any additional shipping costs incurred due to incorrect information or re-delivery attempts shall be borne by the customer.
7. Limitation of Liability
To the fullest extent permitted by applicable law, Only Step shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the products purchased.
8. Policy Acceptance
By completing a purchase with Only Step, you acknowledge that you have read, understood, and agreed to this No Refund Policy in its entirety.
9. Amendments
Only Step reserves the right to update, modify, or change this Policy at any time without prior notice. The updated Policy will be effective immediately upon posting.
10. Contact Information
For any questions or claims related to this Policy, please contact our customer support team through the official communication channels provided on our website.
